Average Score (347 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

347 Ratings

4.8 Average

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  • Kelly D.05-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Everyone was so helpful, especially Solomon and the woman at the front desk. Top notch customer service!

  • Cecile A.05-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Mark C.05-25-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Availability of appointments and price.

  • David S.05-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Excellent summary of work required to maintain peak performance and safety.

  • Alvin W.05-23-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

    Bought a new car with someone else's subscription data not erased. And service departments can't tell me how to fix it without losing my subscription. Need to erase data if deal fall through, or wait until deal is complete.

  • Francis H.05-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Ease of servicing my vehicle. Friendly staff as always, makes me feel welcome and provide excellent communication.

  • Rachel B.05-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Love coming to Fred beans Devon! In a great location and we were able to borrow a car to go around town while we waited for our inspection to be done. Not hard to get appointments quickly either. I’ve been coming to this location for service for years now and highly recommend.

  • Jennifer M.05-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Radley R.05-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Polite, honest, accommodating. I don’t think I’ve ever felt more comfortable working with a team of people at a dealership before.

  • Beth U.05-19-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Mark was less than accommodating. He did not honor the current coupon. He could not walk over to the sitting area to talk to me, but rather yelled my name to come to him.