TYPE:ServiceMODEL:ID.4YEAR:2023
Average Score (347 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf RYEAR:2023
Prompt service
TYPE:ServiceMODEL:ID.4YEAR:2023
Staff was nice and shuttle driver was a great service. The window that I asked to be repaired still isn’t fixed. I wish I was told that the recall work couldn’t be done when I made my appointment.
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2022
Marc and the team provided great service. - Anthony Deese
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2021
My reason for 4 stars and not 5 is related to your booking software. First, I had an appointment several weeks ago and the morning of I received an email thanking me for cancelling my appointment. Except I didn’t. When I called to find out what was occurring I was told I wasn’t even in the system. Secondly, I made the next appointment clearly indicating that I was coming to have 2 recalls taken care of and that I would be waiting. Once I arrived, I was told that each recall fix would take 4-5 hours and that they couldn’t be done at the same time. Now, if I hadn’t needed to replace the rear tires (which occurred after I scheduled the appointment) I would have been disappointed to find I had made a 15 mile drive for nothing.
TYPE:ServiceMODEL:TiguanYEAR:2022
Professional and honest service and sales people.
TYPE:SalesMODEL:ID.4YEAR:2024
Eddie and team were great to work with. They made the process quick and easy, ensuring that I could get the car I needed in a timely manner. I definitely enjoyed working with this team and would do so again!