TYPE:ServiceMODEL:JettaYEAR:2023
Thank you!
Average Score (347 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ArteonYEAR:2020
Marc is terrific. A great customer service person. He helped me a great deal.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:ID. BuzzYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2023
Everyone was very polite and my car was serviced quicker than I anticipated while I waited.
TYPE:SalesMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
The car went in for a simple inspection and was there for 3 days. I still don't even know why. I was told by the service rep on day two that they had no idea when it would be ready, so I picked up a loaner that night because I had already Uber'ed to work for 2 days and spent $60. The very next morning, they call and say that it is ready. Communication could have been better. The car was dirty when returned; most other dealerships will do a cursory vacuum or rinse the vehicle.
TYPE:ServiceMODEL:ID.4YEAR:2021
It’s a minor thing but I would have liked to talk to the person working on my car to explain more clearly what I wanted to have adjusted on the rear passenger door. At present it is sitting proud to the surrounding surfaces whereas it should be flush. I mentioned it but it doesn’t appear to have been done and it simply means having to return. It isn’t a hardship but I do live a ways away and it takes time.