Average Score (347 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

347 Ratings

4.8 Average

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  • Sarah C.08-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Friendly staff! They always take great care.

  • Judith S.08-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Excellent customer service. Marc Freilich has consistently been a great service rep!

  • Eric H.08-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Friendly and quick service while I waited.

  • Russell E.08-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Ease of scheduling, serviced timely, pleasant staff, nice facility.

  • Catherine M.08-28-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    The process to purchase when better than expected. Thank you.

  • Stephanie G.08-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Marc and the receptionist were both very kind. Marc was thorough and let me know his suggestions but did not push anything I did not want done. Car was quickly fixed.

  • Isabelita S.08-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    I was very pleased with the service provided. The staff was very professional. The dealership provided a courtesy shuttle so I can go to work while waiting for my car.

  • Christopher R.08-25-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

  • Diane F.08-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Very kind, they offered me an office to use for work while I waited for my car.

  • Apostolos M.08-22-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Excellent customer service!!!