The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Kristen C.08-29-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
The person who made my appointment said she would tell them everything that I needed, but when I arrived, none of it was noted, so I had to repeat it. I also came in for my 20,000 mile checkup with 19,500 miles on my car. But they said they could only do the 30,000 mile checkup because I had gone over the time limit for the 20,000 check. That just doesn't make sense. They did a good job with the actual car work. However, no one seems to be able to explain to me how to do an over the air update that I have been waiting on for awhile (3.5.1 and 3.5.2). No one could answerr when I would be getting the Tesla adapter for charging either.
Sarah C.08-29-2025
TYPE:ServiceMODEL:TiguanYEAR:2018
Friendly staff! They always take great care.
Judith S.08-29-2025
TYPE:ServiceMODEL:TiguanYEAR:2018
Excellent customer service. Marc Freilich has consistently been a great service rep!
Eric H.08-28-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Friendly and quick service while I waited.
Russell E.08-28-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Ease of scheduling, serviced timely, pleasant staff, nice facility.
Catherine M.08-28-2025
TYPE:SalesMODEL:JettaYEAR:2025
The process to purchase when better than expected. Thank you.
Stephanie G.08-25-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
Marc and the receptionist were both very kind. Marc was thorough and let me know his suggestions but did not push anything I did not want done. Car was quickly fixed.
Isabelita S.08-25-2025
TYPE:ServiceMODEL:JettaYEAR:2025
I was very pleased with the service provided. The staff was very professional. The dealership provided a courtesy shuttle so I can go to work while waiting for my car.
Christopher R.08-25-2025
TYPE:ServiceMODEL:ID.4YEAR:2024
Diane F.08-23-2025
TYPE:ServiceMODEL:TaosYEAR:2023
Very kind, they offered me an office to use for work while I waited for my car.
