TYPE:ServiceMODEL:TiguanYEAR:2021
Average Score (347 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
Nate, Rich and Marc promptly, professionally And pleasantly handled the whole process and patiently explained what needed to be done for the 30,000 mile check up. And, importantly had the car ready!before promised.
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:BeetleYEAR:2019
I totally get that it is the service guy's job to rack up as many charges as he can - I'm guessing he's on some kind of commission as they try to shake every last dime out of me every time I go there - it makes me dread going here. And its not his fault, but its always during major stress in my life...I don't need some one saying to me: you really SHOULD replace the $375 battery even though it passed because you might have to go to florida (to collect what is left of my mother). And when I told him that the service guy sent the report that said the battery passed the test...he went to the back and then came out with what looked like a thermal receipt that was dated 9/2023 (service date was 10/7/24) that had no vehicle info on it - that said it failed. The whole experience felt shifty/shady. Don't think I will ever return. (feeling like you're being fleeced by the dealer is not a good feeling)
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2022
It was a simple 2-year / 20K service appointment - all was fine. I asked them to check the driver side rear mirror as I noticed it was often difficult to adjust and they offered to order a new switch, which I appreciated, so I am waiting on that.
TYPE:SalesMODEL:TaosYEAR:2024